Help center
Answers to common questions. If yours isn't here, write to us.
How do I create an account?+
Go to the Sign up page, enter a valid email and password. You'll receive a confirmation email. Once validated, your free account is active.
Is your data reliable?+
We use Twelve Data, FMP, Polygon.io / Massive, Finnhub, Alpha Vantage, FRED, the Bank of Canada, multpl.com, the NBER and CoinGecko — reference providers, some public, some commercial. AI-generated analyses always cite their source. See the Sources page for details.
Are my alerts checked automatically?+
Yes, automatically — nothing to do on your end. Price alerts (thresholds and trendline crossings) are checked every 5 minutes during market hours; a full scan runs twice a day for those based on the Polaris Score, RSI and fundamentals. You get a push notification as soon as one triggers, then a digest email grouping your alerts — unless you've already acknowledged them in the app. A minimum one-hour gap between two notices on the same alert prevents bursts.
How do I cancel my subscription?+
Go to My account → Subscription, click "Manage". You're redirected to the Stripe portal to cancel. Pro access remains active until the end of the paid period.
How do I delete my account?+
From your account: /compte → “Delete my account”. Deletion is immediate and permanent (profile, watchlists, portfolio, notes, alerts, history; broker connections revoked). If you prefer we handle it, write to privacy@polarisapp.ca.